Norsoft Service Desk
The all-in-one IT help desk built for businesses that won't tolerate downtime.
Submit a ticket, get an answer fast, and watch the work happen in real time. Backed by Norsoft's senior engineers — and built on the same Modern Systems, Old School Reliability we've been delivering since 1987.
Secure customer portal ·
SLA-backed response times ·
AI-assisted triage
N
NS-1042 · Cannot access shared drive
High · Acme Manufacturing · Casey Customer · 12m ago
"Hi — we lost access to the marketing drive after the failover. About six people affected."
AI summary:
Marketing share unreachable since failover; six users blocked. Suggested category: Servers & Infrastructure.
For your customers
- Self-service portal with a polished, mobile-first design
- Search the knowledge base before opening a ticket
- Reply by email or in the portal — both stay in sync
- CSAT rating after a ticket is resolved
For your technicians
- Unified queue with SLA timers and priority colors
- One-click time tracking with billable/non-billable split
- Internal notes, attachments, and asset linking per ticket
- AI-suggested replies, summaries, and category triage
For management
- Live dashboard: open tickets, SLA, billable hours
- Time by tech and time by customer for invoicing
- Quotes/bids with line items and approval workflow
- Revenue projection from quoted & converted work
Built to run on your own infrastructure
Norsoft Service Desk is an ASP.NET Core application that drops straight into IIS — no special hosting, no SaaS lock-in, no per-seat surprises. Your tickets, your customers, your data, your server.